Ebook Managing Quality 6e by Foster (Global Edition)

Managing Quality: Integrating the Supply Chain, Global Edition,
6th Edition
S. Thomas Foster
ISBN-10: 1292154217 • ISBN-13: 9781292154213
©2017 • Pearson Education

Copyright: 2015

Table of Content:

Part 1: Understanding Quality Concepts
1. Differing Perspectives on Quality
2. Quality Theory
3. Global Supply Chain Quality and International Quality Standards
PART 2: Designing and Assuring Quality
4. Strategic Quality Planning
5. The Voice of the Customer
6. The Voice of the Market
7. Quality and Innovation in Product and Process Design
8. Designing Quality Services
9. Managing Supplier Quality in the Supply Chain
9. Appendix: Acceptance Sampling
PART 3: Implementing Quality
10. The Tools of Quality
11. Statistically Based Quality Improvement for Variables
12. Statistically Based Quality Improvement for Attributes
13. Six Sigma Management and Lean Tools
PART 4: Forever Improving the Quality System
14. Managing Quality Improvement Teams and Projects
15. Implementing and Validating the Quality System
Appendix
Glossary
Index

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